New release information on Claire desktop application

New release information on Claire desktop application

See what's new for the desktop versions of Claire. Features and announcements are listed in the order of monthly updates.

 

Updates 2026

 

V7.77 /V8.32 Claire update

5th February

    • V8 Kiosk and Keylocker page added.
    • Beta version for the ServiceTracker.

The ServiceTracker is the latest update to Claire's online communication. The service tracker allows customers to track the car's status in real time at the workshop, thereby reducing incoming inquiries and phone calls about the car.

 

V7.76 /V8.31 Claire update

21st January

    • Customer notes now available
      It is now possible to add a note to customer details. This note can automatically appear on all new work orders for that customer. Read more 
    • Location insight in the warranty dashboard
      In the V8 warranty dashboard, when selecting multiple locations, you can now immediately see which location a warranty claim originates from. Read more 
    • Faster searching in the appointment list
      You can now search for a work order in the appointment list simply by pressing the Enter key, without needing to click the three dots.
    • Automatic repair overview when car is ready & billed
      For users of the customer communication module, it can now be configured to automatically send the repair overview once the work order is billed and the vehicle is marked as “car ready”. Read more 
    • Filter by star color in the appointment list
      In V8, you can filter the appointment list by star color, making it easier to keep track of work orders with a specific priority. Read more 
    • Clearer overview when converting to interventions
      When converting an item into an intervention, the mechanic's findings can now be moved to the title field for improved clarity on the work order. Read more 
    • Improved predefined notes
      Selected predefined notes now remain visible and no longer overwrite each other. Additionally, you can create your own predefined notes on the notes page. Read more 

 

V7.75 /V8.30 Claire update

6th January

    • Waiting Customer Notifications for Desktop Users
      Desktop users can now enable pop-up notifications when a waiting customer is checked in with Claire. Read more 
    • Direct Hyperlink to Work Order Detail Page
      Third parties can now add a hyperlink that directly opens the Claire work order detail page. Read more 
    • Activity Log as Factory Export
      It’s now possible to receive an activity log factory export in .xlsx or .csv format.
    • (V8) Attachments Visible on Interventions (Tablet)
      Attachments added at intervention level are now also visible and accessible on the tablet for mechanics.
    • (V8) Registration & End Date Warranty Shown on Work Orders
      When available in the DMS, the initial registration date and warranty end date are now displayed on the work order detail page at the customer and vehicle details.
    • (V8) Automatically add checklists when activating a warranty/recall pin
      Dealer admins can configure that when a warranty or recall pin is activated, mandatory checklists are automatically assigned to the mechanic. Read more 
    • (V8) Vehicle History Accessible via QR Login on Desktop
      Mechanics logging in via QR code on desktop can now also view vehicle history in the vehicle card.
    • (V8 Keyloop) Vehicle Type Filter
      Account settings now allow filtering which vehicle types are visible in the appointment list and workshop planning overview—such as passenger cars, vans, or trucks. Read more 
    • (Keyloop EVA) – VAT Fix
      VAT calculation on 0% VAT components has now been resolved.
    • (Truckvision) – Warranty Automatically Recognised
    • Interventions marked as warranty in Truckvision can now automatically be displayed as warranty in Claire. Contact our support for more information.

Updates 2025

 

V7.74 /V8.29 Claire update

8th December

    • Better visibility of waiting customers in Claire
      Waiting customers can now be highlighted in the appointment list and in the workshop day overview. Desktop users can also receive a notification as soon as a waiting customer is checked in. Read 
    • Workshop day overview search
      Searching for work orders in the workshop day overview is now easier, even when many work orders are assigned to mechanics. Read 
    • AI translation for tablet
      With AI translation, the tablet can now be fully translated for foreign mechanics. Read 
    • (Nextlane API) Warranty dates visible on tablet
      The tablet now also displays the start and end dates of the warranty for technicians.

 

V7.73 /V8.28 Claire update

5th November

    • (V8) Warranty Dashboard: It is now possible to manually search by brand in the search bar. Read more 
    • (V8) Claire API Page: The API page is now also available in version 8. Read more 
    • (V8) DBB:
      1.       Tire labels for storage tires can now be printed before any work on the workorder has started.
      2. An additional icon has been added to the appointment list, making it immediately visible whether the tire pickup time has already been confirmed in DBB.       Read more 
    • (V8 - Wincar) Part Numbers Visible: For our Wincar customers, part numbers are now visible both on the tablet and on the desktop.
    • Altec Key Label: Scan2Print via QR code is now available in Claire for Altec key labels. The Altec Scan2Print label printer allows you to easily print key labels without the need for an internet connection. Read more 
    • Microsoft Login: It is now possible to log in with Microsoft accounts on the Desk check-in tablets.
    • Check-in Kiosk: Customers can now book a service appointment themselves via the check-in kiosk in your planning tool. Read more 
    • New MG PDF Templates: New PDF templates have been added for the MG-HS PHEV 2024 MY Maintenance and MAINTENANCE CHECK SHEET ZS32 HEV checklists.
    • Add PDF to workorder via Claire API: You can now add a note including a PDF attachment to the workorder in Claire via the Claire API.

 

V7.72 /V8.27 Claire update

15th October

 

    • Automatic status update between Claire and Plan-IT
      No more double work! When you update a status in Claire, it’s automatically synced with Plan-IT.
      Using Plan-IT? Read       here how to enable this feature.| 
    • Customers can now give an update about their contact details during the desk check-In
      With our new setting, customers can now give an update about their email address or phone number while digitally signing through the desk check-in. This keeps customer information accurate and up to date.
      Read more       here and contact support@claireit.eu to enable this feature.

 

    • VAG: Direct insight into customer and vehicle connection (OCW integration)
      The work order now clearly shows whether a customer and vehicle are linked through the One Connected Workspace (OCW) integration. This allows you to read the mileage and proactively inform the customer that their vehicle will go offline during maintenance, ensuring the technician’s safety.
      Contact support to set up the integration. Learn more.

 

    • Parking Location visible via the Kiosk check-in
      When checking in via the kiosk, customers can now enter their parking location so the mechanic knows exactly where the car is parked.
      Learn more.

 

    • Chief mechanic can now assign workorders to himself
      Chief mechanics can now easily assign work orders to themselves via the workshop day overview.
      Learn more.
    • Keyloop API Update
      It is now possible to create work orders directly in Claire, which are automatically written back to Autoline.
      Learn more 

 

V7.71 /V8.26 Claire update

 

9th September

    • Status Notification on Tablet
      When a work order is assigned to a mechanic via the workshop overview, they can now receive a notification as soon as the work order reaches the status ‘Customer OK’ or ‘Info’. Contact support to enable this 
    • Automatically Send Repair Overview When Car Is Picked Up
      It is now possible to automatically send the repair overview to the customer when a car is marked as ready and out of shop. This way, the customer receives a complete overview of the work done upon pickup. Contact support to enable 

 

V7.70 /V8.25 Claire update

20th August

    • V7. Warranty items visible to customers
      When work is pinned as warranty, it’s now possible to make this clearly visible to customers in front desk check-in and diagnostics overview. Learn more.
    • V7. Technician performance in factory export
      You can now generate an export showing the average number of photos taken, issues found, and items sold per technician.
    • V7. New key label format
      From now on, you can also print your key labels in the format for an Altec key label printer. Read more.
    • V8. Filter work orders up to 7 days back
      Now filter work orders up to 7 days in the past in version 8. Learn more.
    • V8. Digital signature also visible on work order
      Not only in the appointment list, but now also on the work order detail page you can see if the customer signed digitally. Learn more.
    • V8. Repeat visits clearly visible
      For repeat visits, a note is now automatically added to the work order. Learn more.
    • V8. Repair status in old work orders
      Opening a work order from version 7? You’ll now see in the checklist which items were repaired by the technician. Learn more.
    • V8. One-click milage copy
      You can now copy the milage reading with a single click.

 

V7.69 /V8.24 Claire update

7th August

 

    • V7. Show only the statuses that you work with
      If you work with specific statuses in Claire, you can now choose to hide the others by default. Simply adjust your preferences in your account settings. Read more here
    • V7. No longer lose workorders out of sight
      You can now set 'Car in shop' workorders to be automatically pinned to your daily overview. This way, they remain on your schedule even if you can't work on them right away. Contact support@claireit.eu for more information
    • V8. Assign a customer owner per work order
      Working with customer ownership? In V8, you can now change the customer owner on each work order. This makes it immediately clear who the main point of contact is for both the work order and the customer. Read more 

 

V7.68 Claire update

9th July

    • Warranty Items Cannot Be Rejected by the Customer
      It is now possible to configure that customers cannot reject warranty items during the online check-in, front desk check-in, or when responding to the diagnostic overview.

 

V7.67 Claire update

18th June

    • Adding Notes with Call center role
      Call center users can now also add notes to the work order, improving internal communication.

 

 

V7.66 Claire update

28th May

    • Integration with LEF: Free Leads
      It is now possible to connect Claire with LEF. When a customer accepts additional services during the online check-in that require follow-up from Sales the lead will be send to LEF.
    • Easily Upload Photos Using The Tablet
      Mechanics can now directly attach photos and videos to a work order using their tablet. It's also possible to add media to pinned interventions.
      Read more here
    • Plan-IT Replacement Vehicle Info Now Visible in Claire
      Using the Plan-IT day planner? You can now make replacement vehicle details directly visible in Claire. These details are also shown to the customer during online check-in.
    • Customer Communication via SMS
      Users of the customer communication module can now manually enter a phone number when sending the online check-in, diagnose overview, or repair overview via SMS.
    • Front Desk Check-In in Read-Only Mode
      You can now send the front desk check-in in read-only mode. This prevents customers from declining planned services themselves. This setting can be enabled by the dealer admin.
      Read more 
    • Keep Your Brand Visible – Even on Standby
      Make the most of your check-in kiosk, even when it's not in use. You can now display company branding while the kiosk is in standby mode. Send the image in size 1080x1920 px to support@claireit.eu

 

V7.65 Claire update

6th May

    • Automatically Send Repair Overview via SMS
      In addition to automatic email delivery, it’s now also possible to send the repair overview via SMS. Learn more here.
    • Hide Prices for Automatically Sent Repair Overview
      You can now choose to hide the prices when sending the repair overview automatically. Learn more here.
    • VAG Recalls Now Visible in Claire
    • For VAG brands, it's now possible to view open recalls at the chassis number level directly in Claire. This can be configured on location level. Learn more here.

 

V7.64 Claire update

16th April

 

    • Scan Tyres with the Power of AI
      You can now use the AI Tyre Scanner when entering tyre data. Take a photo of the tyres and AI will recognize the tyre information, making it quicker to fill in the details during the inspection. Learn more here

      Customer Communication
    • Manually Send Online Check-In
      The online check-in can now be sent not only automatically, but also manually. Learn more 
    • Desk Check-Out = Auto Checked Out
      When using the front desk check-out, the car can now automatically be marked as "out of shop". Learn more 

 

V7.63 Claire update

5th March

    • Make Items and Photos Mandatory
      It is now possible to make checklist items and photos mandatory. This ensures that essential photos are always included, for example, in warranty claims. Learn more 
    • New Factory Report Available for your BI Tool
      The Location and Communication reports have been merged into a single report, making it easier to export data to your BI tools. Contact support for more information.
    • Plan-IT Replacement Vehicle Integration
      For Plan-IT users, replacement vehicles can now be displayed in Claire as a DMS note. Dealer admins can configure this at the location level. Contact support for help.

 

V7.62 Claire update

5th March

    • Hide Note Types 
      Dealer admins can now also set which note types (Customer bill, Temporary driver, Parking location etc.) can be added to the workorder. By hiding notes that are not used, you create a better overview.

 

V7.61 Claire update

12 February

    • Hide Unnecessary Warranty Types
      Dealer admins can now also manage which warranty types (factory, leniency, paint body, etc.) are visible in the warranty window. Hiding irrelevant warranty types helps you work more efficiently and stay organized. 
    • Add Notes with a Read-Only Account
      Users with a Supervisor (read-only) account can now add notes to the work order. This includes a regular note, an important note, and a "customer called" note. 
    • New Discount Filter for TyreTeam
      Users of the TyreTeam module can now set a net % discount filter, which is added to the amount to calculate the customer price when no brand-specific sub-discount applies. Learn more about the tyre discount dashboard 

 

V7.60 Claire update

5th February

    • Organized Appointment List by Status and Date
      The appointment list is now sorted by WO status and then by appointment date. You can choose whether the list is displayed in ascending or descending order. This structure keeps your appointments organized and prevents frequent updates and shifts in the list. 
    • Claire API: AI Chatbot Now Connectable to Claire
      It is now possible to connect an AI chatbot to Claire, allowing customers to request real-time updates on their appointments. This reduces incoming calls for receptionists. For more information about the Claire API, please contact support@claireit.eu.
    • Improved Snooze Options for Interventions
      Dealer admins can now configure which snooze dropdowns (status, type, and department) are visible in the snooze window. By hiding irrelevant dropdowns, you can work more efficiently and with greater clarity. 
    • Hide Prices for Recall Interventions
      You can now hide prices for recall interventions in the customer communication settings, giving you full control over what information is shared with customers. 
    • Customize the Information on Key Tags
      Two label types are now available: Standard and Basic, allowing you to decide which details appear on the key tags.  

 

V7.59 Claire update

January 8, 2025

Customer Communication: Automatically send Repair overview

It is now possible to automatically send the repair overview to the customer when the mechanic marks the car as ready or after a quality check is completed. Read more here.

 

New cart filter in the Appointment List

With the new yellow cart filter, you can see which parts have been delivered. The "Parts arrived" filter can be enabled on the Account Settings page under Order Status. Read more here.

 

Intervention time in the Dayplanner

To assist the Chief mechanic in assigning work orders more effectively, the Dayplanner now shows the planned time required for each intervention, along with the total time indicated on the work order card. Read more here.

 

New Pin status on the WO detail page

A new status, "Technical Info," has been added to the Pin status dropdown for Warranty and Recall pin items. This provides mechanics with a clearer overview of pinned items, improving workflow and item tracking. Read more here.

 

Dealer Reports: Kiosk overview

A new Kiosk report has been added to the dealer reports, allowing you to analyze the usage and performance of the Check-in kiosk. Read more here.

 

 

Updates 2024

 

V7.58 Claire update

December 4, 2024

 

New options for Desk Check-in

The desk check-in now offers more possibilities. When sending, the service advisor can add additional information, such as the parking location, notes, and the status of a waiting customer. Read more here.

 

New filters on the Warranty dashboard

The warranty dashboard has been expanded with new filter options. The list can now be sorted by 'Appointment date' or 'Last updated', in either ascending or descending order. Read more here.

 

New 'Tyres' report within Dealer Reports

The 'Tyres' report is now available as part of the Dealer Reports. This report provides an overview of the offered and mounted replacement tyres for all appointments at each location within the selected date range. Read more here.

 

 

V7.57 Claire update

November 13, 2024

 

Lengthy WO numbers shortened:
 To improve readability, lengthy work order numbers in the appointments list are now adjusted to display with an ellipsis ("..."), followed by the last 10 characters.

In this update, we have also implemented various improvements and fixed bugs for a better user experience.

 

V7.56 Claire update

October 23, 2024

 

New pin status added:
 On the work order detail page, you can pin items and select a pin status. For Warranty and Recall items, a new pin status "Request" has been added. Read more here.

Desk check-out: 
When a work order receives the status "Car out of shop", the desk check-out is automatically activated, allowing the customer to sign off. Contact Support to enable this option.

 

Warranty dashboard:
 On the Warranty dashboard, warranty managers can now sort by Claim number, both ascending and descending, by clicking the arrow next to the Claim number column. Read more here.

 

 

V7.55 Claire update

October 9, 2024

 

Appointment list:
 We have added new filters to the 'Updated by' column. You can now also filter by:

    • 'Customer Owner' to see which user put the car in shop.
    • 'Receptionist' to see which receptionist made the last status update on the work order.

Read more here.

In this update, we have also implemented various improvements and fixed bugs for a better user experience.

 

 

V7.54 Claire update

September 11, 2024

 

Dayplanner filters:
 It is now possible to filter by three different criteria: All, Work orders (WO) and Internal work orders (Internal). Read more here.

 

WO detailpagina:
 We have added a new note type: Parking Location. This allows the receptionist to enter information about the car's parking location, which is also visible to the mechanic. You can find this note type in the notes drop-down menu. Read more here.

 

Keylocker:
 We have added a new page: Parking gate codes. Here you can enter a PIN code for the parking gate, which can then be sent to the customer along with the Online check-in confirmation. Read more here.

 

 

V7.53 Claire update

August 28, 2024

 

Pin options in Appointment List
: It is now possible to make the manual (red) pin optional and to set the automatic (black) pin as read-only. Learn more here.

 

Signing via Check-in Kiosk
: Customers can now sign the check-in at the kiosk. This option can be enabled in the Customer Communication settings.

 

New Factory Export options
:

    • Select the format in which reports are sent: ODS or CSV.
    • Switch between using the UTC or AMS time zone for timestamps in reports.

Contact Support to enable this Factory Export feature.

 

V7.52 Claire update

July 31, 2024

 

New

    • Desk Check-in  - For locations using the desk check-in, there is a new button  available ("Check-in") that opens the desk check-in after completing a checklist on the WO. This option needs to be enabled on checklist level by turning the toggle "Check-in customer".

 

V7.51 Claire update

July 10, 2024

New on the workorder detail page
:

    • New option for online check-in services to ‘Convert to intervention’ has been added. Read more here.
    • Tyre selection and ordering modules (from TyreTeam) now include both the item number and EAN number, making it easier to order and book from the DMS. Learn more here.
    • When adding a pinned item, the user can now select one of the pre-defined notes from the dropdown. These notes are then automatically added to the 'Notes' field. More info here.

Is being worked on:

 

Always be able to add information to a work order: This option allows mechanics to always add missing information to a checklist. To enable this feature, please contact Support.

 

V7.50 Claire update

June 19, 2024

New:

Customer Communication: The customer's signature is required to acknowledge any interventions pinned as warranty items when using:

‣ 
Online check-in

‣ 
Desk check-in

‣ 
Diagnose overview

‣ 
Keylocker check-in

‣ 
Kiosk check-in

 

Main dashboard:
 You can now filter on internal work orders on the appointment list. A dropdown has been added to the WO# column that allows users to filter between All, non-internal (WO) and internal work orders (Internal). By default, the option is set to All.

 

 

WO detail page:
 You can now select multiple files/attachments to download at once by clicking the checkbox next to each file.

 

In progress: 
Check-in kiosk

 

The Check-in kiosk allows customers to check in for their appointment themselves, without the intervention of the service advisor. Stay tuned!

 

V7.49 Claire update

May 29, 2024

New:

    • Leads dashboard:
    • The work order number of an internal work order is now highlighted in red.
    • Two additional columns have been added: ‘Last updated by’ and ‘Customer OK’.

 

Learn more about the Leads dashboard here.

 

    • For RDW users: If the brand/model is missing in Claire, it will be added from RDW. More information on the RDW integration can be found here.
    • Keylocker: Mechanics can see on the tablet which specific locker the key is in.

Click here for more information.

 

 

In progress:
 Check-in kiosk

 

The Check-in kiosk allows customers to check in for their appointment themselves, without the intervention of the service advisor. Stay tuned!

 

V7.48 Claire update

May 8, 2024

 

New:

    • WinCar DMS: The scheduled-in date and time are now being imported to Claire.
    • When an appointment is canceled in the DMS (applies to all), the appointment in Claire is automatically given the status 'canceled'.
    • Incadea DMS: The second DMS description is now being imported to Claire.
    • Dayplanner: The BO filter now works in the opposite way; it is off by default. More info on the dayplanner can be found here.
    • Change automatic pinning - work orders are pinned when:
      • The online check-in is answered
      • The work order is set as ‘Car in shop’ and the appointment date is in the future
      • The key is dropped in the Keylocker and the appointment date is not today
    • Learn more here.
    • As of now, it is possible to log into Claire with a Microsoft account on the tablet.

In progress:

    • New version Dayplanner (Included in Claire V8)
    • BETA: Check-in kiosk

 

V7.47 Claire Update

Apr 15, 2024

 

New:

    • Call customer note. Now, after each customer call, save time by selecting from suggested prefilled text quickly to make the note. Learn more here.
    • Now you can setup and mail reports daily, including data from the day before.
    • Updated shopping cart filter on the Main Page: now you can filter WOs by shopping cart colors and get a clearer overview. Learn more here.
    • Keylocker logs are now displayed under important items section. Learn more here.
    • Updated Desk Check-Out: now, when a question is marked as customer approved, the eye icon will be displayed in green by default. Learn more here.
    • For Keyloop/API: now, repair orders webhook are used to provide real-time updates for changes, creations, and deletions of WOs without the need for manual pulls.
    • Incadea: Create interventions from standalone labor.

Bug fixes:

    • Appointment Detail page: Additional number and customer remarks from keylocker were not updating real-time.
    • Long location name in top header filter and filter by dollar sign on appointment list were incorrect.
    • Appointment Detail page: Pin icon was black when manually pinning the appointment.
    • Logging out from one Claire tab and duplicating another prevented users from successfully logging out on the duplicated tab.
    • Day Planner had ordering issues after auto assigning to the mechanic.
    • 'Restore appointment' button was not visible after cancelling a WO.
    • Title of intervention and checked item were not properly displayed.
    • DMS KM when new car does not update
    • 1i planning multiple DMS Locations
    • Dayplanner refresh and WO Order
    • The name of the contractor was missing in Claire.

In Progress:

    • V8 Appointment detail page
    • V8 Dayplanner searchbar

 

V7.46 Claire Update

Mar 20., 2024

New:

    • If the mechanic starts a new check on the unassinged WO, that WO will be assinged to him automatically on Dayplanner dashboard. Learn more here. 
    • You can now search for all WOs directly from the Dayplanner dashboard, with the added functionality of 3 dots. Learn more here. 
    • Option to hide price for the work during the desk check-in / out is now available. Learn more here. 
    • Keylocker logs are now displayed under important items section. Learn more here (or new article).
    • For Keyloop / API: You can now manually cancel and resume appointments in Claire. 

Tablet V361:

    • In the WO Overview, interventions are now visually better separated. 
    • Mechanics' remarks are now shown in the title of the Car check intervention items.
    • The WO Overview page now includes WO status. 
    • While performing a check for Vans it will be possible to add extra tyres. Contact support@claireit.eu.  
    • PON Oil: Now you can easily check the required oil amount for your car by entering the VIN#. Learn more here. (will be new article)

 

Bug fixes:

    • 3rd part communication: You could not manually enter email if no CC had been sent before. 
    • The number of exports visible for Factory exports dashboard was limited to 20. 
    • Find Customer functionality when creating a WO didn`t work. 
    • In Customer Communication, when the text of the agreements was long, it was overlapped by the checkbox.
    • The warranty manager encountered an error when clicking on the "ALL" in location dropdown.

In Progress:

    • V8 Customer Communication setting page. 
    • V8 Appointment detail page. 
    • Tyre Team. 

 

V7.45 Claire Update

Feb 21, 2024

New:

    • Dayplanner dashboard filter bar now includes the filter "Aaname Gereed". 
    • The ability to copy the Registration number to your clipboard has been added.  
    • Claire V8 Beta is in testing, and in the coming months, the first dealers will receive invitations to provide feedback.

Bugfixes:

    • Warranty Manager was unable to search for WOs with appointment dates in the past. 
    • The Export button on the Warranty dashboard page was not functioning.

 

V7.44 Claire Update

January 31, 2024

 

New:

    • Updated Pin appoitnment function:

- define and set statuses for automatic unpin of appointments that had been pinned automatically;

- clearly distinguish between manually and automatically pinned appointments with red and black pin icons.

Learn more here.

    • Introducing a magnifying glass icon: now, when a checklist is connected, you can click the icon to view only the checks associated with the intervention. Learn more here.
    • Optimized the attachment modal by enlarging the preview window and introducing left/right navigation buttons (< / >) to easily open the previous and next attachments. Learn more here.

Bug fixes:

    • Canceled WOs persisted in the Mechanic`s tasks until the Dayplanner page was manually refreshed.
    • Excel files (.xlsx) were incorrecly downloaded as a zip format from Claire.

 

V7.43 Claire Update

January 4, 2024

 

New:

    • Upgraded Dayplanner BETA overview:

- assign up to 10 WOs to a single mechanic. 

- collapse certain columns and have better overview of the Mechanic`s tasks.

- hover over the registration number and get the preview for the car details.

Learn more here.

    • Improved Dealer reports > Communication with excluding data for internal WOs  to ensure accurate data. Lear more here.

Bug fixes:

    • Client remarks from Online check-in and Diagnose overview were unreadable if single & double quotation marks were used.
    • With the "Show DMS intervention price" enabled, prices were not displaying in the repair overview PDF.
    • Upon cancellation of a WO from the DMS, the cancellation event was not visible in Claire's timeline when the WO was first opened.
    • Attempting to change the visibility of a pin icon and mark/unmark it as important for mechanics using the eye icon led to a white page.

 

2023 Updates

V7.42 Claire Update

December 6, 2023

 

New:

    • New note type: Recurring Car. This will allow you to add notes and track cars that had been back to your workshop within a specified X-week timeframe. Learn more here.
    • In the 'Appointment history', you can now find out which Location(s) the car has been to during all previous visits. Learn more here.
    • Preview attached PDF documents for the WO and easily spot opened documents, now highlighted in bold for quick identification. Learn more here.
    • For Autoline/Keyloop API: The appointment now gets updated with the status Cancelled from the DMS. Learn more here.

Bug fixes:

    • When changes were made to the tyre profiles, they were not updated in DBB.
    • You were not able to open the 'Car detail page' when opening a Work Order / Appointment from the Dayplanner dashboard.
    • Agreements were not visible during the desk check-in/out when the tablet was in landscape mode (horizontal).

 

V7.41 Claire Update

November 9, 2023

New:

    • Users with the Dealer Admin role can resume previously canceled appointments. Learn more here.
    • You can now provide comprehensive documentation and manuals for both receptionists and mechanics. Learn more here.
    • There is now an option in the customer note to make the customer's remarks, made during the Online Check-in, Keylocker Check-in and Diagnostic Overview, visible to the mechanic. Learn more Online check in / Claire’s lockers /
    • Dayplanner BETA: When you hover your cursor over the WO number or other icons, a popup will open containing additional information. Learn more here.

Bug fixes:

    • If DMS intervention prices are disabled, the prices of the interventions are not visible in the PDF in the Car Ready status.

 

V7.40 Claire Update

October 20, 2023

 

New:

    • Copy clipboard for WO and VIN is now added to the WO detail page.
    • The appointment/work order pin is now an optional feature. To enable/disable, contact support@claireit.eu.
    • On the WO detail page, we now feature two separate fields for kilometers: one displays the kilometers retrieved from the DMS, and the other is used for manual entry of kilometers after the check.
    • You can now add a temporary driver who can give and pick up the car key(s). Read more here.
    • In the Agreements settings you are now able to add separate agreements for the Desk check-out. 
    • On the Appointment List page, you can now recognize internal WOs. Read more here.

Bug fixes:

    • It was mandatory to send the CC by mail.
    • The Diagnose overview did not show agreed and declined interventions.
    • If the WO was marked as Car ready, the photos and videos for the intervention were temporarily missing on the desktop.

 

V7.39 Claire Update

September 20, 2023

 

New:

    • More brands can be added to the MCC configuration. Read more here.
    • A new column has been added to the Dealer Communication reports, revealing the total count of online and desk check-in values. Read more here.
    • You now have the option to create a WO in Claire without a VIN.

Bug fixes:

    • The appointment status could not be changed in certain cases.
    • The user indicator on the WO detail page is now functioning properly.

 

V7.38 Claire Update

August 31, 2023

 

New:

    • During the desk check-in/out customers can give their digital signatures for the items mechanics fixed or will fix. You can obtain the customers' agreement for the extra work using the counter tablet as many times as needed. More here.
    • Wanted! We are looking for users to test the BETA version of our new Dayplanner dashboard that gives you total control over your daily work. If you're interested, send an e-mail to: support@claireit.eu!

Bug fixes:

    • Check count number was missing in Location reports.
    • Blank page was being displayed when you opened the WO.
    • Searching an appointment using the car registration number without entering an hyphen didn't work on Warranty, Leads and Manufacturer dashboards.

 

V7.37 Claire Update

August 10, 2023

 

New:

    • Unpin the WO that doesn`t have today`s date and remove it from today`s list. More here.
    • Total number of appointments is shown on Appoinment/Leads/Warranty & Backorder dashboards.
    • Get the notification when the mechanic needs help. More here.
    • Keylocker: Drivers can now drop the key in the keylocker without entering the pin. More here.
    • The Pin status notification is now optional. More here.
    • Create interventions manually in Claire. More here.

Bugfixes:

    • Editing the note removed the name of the user who uploaded the attachment. 
    • Appointment status on the Appointment detail page didn`t not update real time if WO has been opened from Warranty/Leads/BO dashboard.

 

V7.36 Claire Update

July 19, 2023

New:

    • Tyre scanner output is now also displayed as a PDF in a note on the WO.
    • You can upload an invoice and show it to the customer on the Repair Overview.
    • Not applied questions can be shown in the Repair Overview and PDF.

Bugfixes:

    • Prices for elements are visible when DMS intervention price is disabled.
    • Pin Print overview shows incorrectly Marked as Fixed.
    • Deleted extra space lines in the description text in Customer com.

 

V7.35 Claire Update

June 28, 2023

 

New:

    • Option on Diagnose overview: now the customer is warned that advice & critical items were not picked. Learn more here.
    • The RDW pop-up will now display Tachograph date.
    • Mechanic can now set support status on pin on the tablet.
    • For Keyloop/API: the appointment's date and the $ icon are up to date for the propagated appointment.
    • All locations are now available as a filter selection on Leads and Backorder dashboard.
    • New order for tires questions on tablet: width / height / size. Find more here.
    • You can now create a new webhook that is triggered when shopping cart is updated. Learn how to activate this feature.

Bugfixes:

    • Build 333. No more info status note duplicate.
    • Build 333. It's now allowed to make an extra part check when a car check is currently paused. 
    • For Keyloop/API: Now you don`t get an error on refresh when an intervention that had a pin was deleted.

 

 

V7.34 Claire Update

June 7, 2023

 

New:

    • A new dashboard is now available on the left menu that lists workorders with backorder (BO) status.
    • Backorder (BO) are now automatically rescheduled to the following day if the originally scheduled date has passed.
    • API / Interface for T-Scan tyre scanner.
    • Icon for lease company is now visible on main, appointment detail page and tablet if available for your DMS. Learn how to activate it here.
    • Warranty status notification on Main Dashboard.

Bugfixes:

    • You can now drag email from Outlook directly to the Note attachments.
    • Time for WO in customer OK status is now correct in location reports.
    • For Autoline/Keyloop API: you can now create appointments manually from Claire.
    • Added "Log out" button for logins with QR code from tablet.
    • The assist pick back key feature is now working properly.
    • Warranty manager can now view the reports.
    • Timestamp is now displayed correctly when checklist was paused.

 

 

V7.33 Claire Update

May 17, 2023

In this release we focused on feature requests and bug fixes:

New:

    • For Autoline/Keyloop API: you can import the appointment directly to Claire using the search bar.
    • The name of DBB labels button is changed to Tyre labels.
    • The mileage is now displayed right below the workorder number on the appointment detail page.

Bug fixes:

    • The Tyre label layout for printing is displayed correctly.
    • Could not add the pin note for fixed intervention from the tablet.
    • The accepted Agreement is not assigned to the DPO correctly.

 

V7.32 Claire Update

Release date: April 25th , 2023

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Warranty Dashboard - This dashboard is now updating in real time.

For more info:

    • Warranty manager role - This role is now authorized to set appointments to the info status.
    • User dashboard - The search bar displays the results once at least three characters have been entered instead of four.

For more info:

    • Keylocker - Extra securities were added:
      • You are now able to choose which employees are authorized to use keylockers.
      • On tablets, whenever users wish to interact with keylockers, they will be asked for a security code. The security code can be changed by users with a Dealer admin role.
      • Users with Dealer Admin role will now have to use a temporary PIN when requesting to open a box from the Keylocker menu.

For more info:

 

V7.31 Claire Update

Release date: April  6th , 2023

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page -
      • The note button has now a dropdown menu that gives you access to six new and existing functionalities.
      • A new function to add a note in the Remark Receptionist section specifically concerning client's call.
      • A new function to add a note that will also be visible on the appointment list.
      • A new status called Back order can be set from the new button.
      • The info button was moved inside the new note's dropdown menu.
      • The paper clip can now be accessed from the new dropdown's menu.

For more info:

For more info:

    • Customer communication - The tick box for the agreement is now bigger.

 

V7.30 Claire Update

Release date: March  15th , 2023

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Claire's lockers - Configuration were made that will make it possible for the receptionists in a incoming version of Claire's application on tablet to return keys in the lockers to be retrieved by customers. Once a key is deposited back, then the driver will receive an email that contains a PIN allowing him to pick-up its key back.  If needed, receptionists can assist with the option to retrieve the dropped key back.

For more info:

    • Customer communication - A new optional feature which can block mechanics to start a check on a work order if no check-in was answered. Contact us at support@claireit.eu for more information or in order to activate it.

 

V7.29 Claire Update

Release date: February 24th , 2023

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Pin - 
      • A new field was added that able you to indicate that parts have been ordered.
      • In the log a new entry will now indicate if that intervention was selected by a mechanic as the purpose for performing the check.

For more info:

For more info:

For more info:

    • Desk Check-in - The button Clear signature was moved to the left side to diminish the risk of confusion.

For more info:

    • Report - New column regarding Desk Check-in was added to the report Communication overview located under reports for multiple locations.

For more info:

    • Reviewing the reports for multiple locations (aka dealers reports)
    • Account page - The page layout was improved, the section to activate notifications is now easier to use.

For more info:

    • Next KM and Next date - A location can now request that on mechanic's tablet, that the questions for next km and next date are not required to be answered or to just to remove them For activation of this feature please contact 

 

V7.28 Claire Update

Release date: February 3rd, 2023

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page  - A new filter button is available to filter out appointments indicated as Car out of shop.

For more info:

For more info:

 

V7.27 Claire Update

Release date: January 11th, 2023

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page 
    • Checklist's header now indicates the date and time the check was completed.
    • The function to print labels for key now includes VIN.

For more info:

For more info:

 

2022 Updates

V7.26 Claire Update

Release date: December 21st, 2022

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page - The button for tire label is now also available for tires in storage.

For more info:

For more info:

    • Profile page - You can now select and activate notifications that will appear on your screen for specific junctures.

For more info:

    • Warranty dashboard  - Two new columns showing which pin items are fixed and/or approved by the customer were added.

For more info:

 

V7.25 Claire Update

Release date: November  29th , 2022

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment list - The tire label will now include the appointment date.

For more info:

For more info:

    • Customer communication - The services offered during the Online check-in can now be configured so that when accepted other departments will receive an email containing the relevant information. This will allow them to handle them directly and save time for the receptionist. For instance, the sales department could receive an email regarding an accepted test drive.

For more info:

 

V7.24 Claire Update

Release date: November  9th , 2022

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    •  Appointment list - Create your own tag system using the four possible colors for the star icon.

For more info:

    • Customer communication - On Desk Check-in, it's now possible for your customers to refuse interventions directly on tablet at the counter.

For more info:

For more info:

 

V7.23 Claire Update

Release date: October  19th , 2022

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    •  Appointment list - The appointments with a key icon indicating a key was dropped in the Claire's locker will always be the first on top of the list.

For more info:

For more info:

For more info:

    • Warranty dashboard - When hover over on reference number, you will now be able to see the full number and if you click on it, the number will be then copied to your clipboard.

For more info:

    • Customer communication - Tags can now be added to services offered in the Online check-in communication.

For more info:

For more info:

 

V7.22 Claire Update

Release date: September  27th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Customers Communication - 
      • In Diagnose overview, information regarding APK is now added.
      • In template, an icon eye icon in the Communication Type column will indicate which templates are active or not.

For more info:

For more info:

For more info:

 

V7.21 Claire Update

Release date: September  7th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Warranty dashboard -. 
      • When hover over on Claims and VIN number, you will now be able to see the full number and if you click on it, the number will be then copied to your clipboard.
      • A new icon was added in the result items, simply hover over to see which dealer and location it pertains.
      • When re-opening the dashboard, the last selection used for the dealers and locations filter will be pre-selected.
      • For two headers, new dropdowns were added so you can alternate the information displayed in their respective column between Registration number and VIN and between Appointment date and Last change.

For more info:

    • Appointment list page -
      • When a car is indicated as out of shop, a new icon will be displayed on the status icon.
      • The DBB label now contains notes entered for tires in DBB.
      • Replacement tires function have been improved with a new modal.

For more info:

For more info:

    • Paperclip feature - This feature available on the car and appointment details pages is now displaying the time the files were attached.

For more info:

    • Reports - In dealers report, on the report Lease overview, the percentage in column WO Worked On now shows the ratio out of the amount of WO Lease.

For more info:

 

 

V7.20 Claire Update

Release date: August 15th  , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page - All items of tires elements questions are now visible by default, no matter their statuses.

For more info:

    • Reports -
      • New reports about SMS were added in Dealer and Location reports.
      • A new column was added to the Keylockers Overview report.

For more info:

For more info:

 

V7.19 Claire Update

Release date: July 20th  , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page -
      • Shopping cart notification has a new color available for selection. You can now identify a new stage of your process as you deem appropriate.
      • Now when clicking on Car Ready, a new modal will appear. This modal contains information to identify the key in a print ready label format.
      • On the tire element question, we now have the option to offer replacement tires for those tires indicated as in storage.

For more info:

For more info:

 

V7.18 Claire Update

Release date: June  29th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Reports – 
      • New category for Keylocker is now available with a new report.
      • Columns in report Communications overview are now displaying amounts and percentages.

For more info:

For more info:

For more info:

    • Customer communication - New templates for confirmations by SMS are now available.

For more info:

    • 1i Planning - A new connection is available to 1i Planning. If established, this will allow to see which mechanic is assigned to a WO and the scheduled start/end working time on the appointment list and on the tablet. Feel free to contact us at support@claireit.eu for further information.

 

V7.17 Claire Update

Release date: June 8th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release:

    • User page – New columns and filters were added, allowing you to keep track on which versions of the Claire applications that were last used by the users.

For more info:

    • Communication clients – Styles can now also be applied to the content of specific placeholders.

For more info:

For more info:

 

V7.16 Claire Update

Release date: May 18th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release:

    • News - 
      • A new search bar is now allowing search by titles and writer
      • New filters were added
      • Categories were added

For more info:

    • Customer communication -
      • On the customer dashboard, it is now possible to exclude customers from receiving customer communications.
      • A new beta version for communication via SMS is now available. For further information or to request its configuration contact us support@claireit.eu.

For more info:

For more info:

For more info:

 

V7.15 Claire Update

Release date: April 27th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release:

    • Appointment details page - 
      • The Car in shop button now always remains enabled, allowing you to indicate when the car is in and out of the shop. 
      • The PDF will now display below the employee signature question the name of the mechanic who performed the check as signatory. A new customer signature question is available, contact us at support@claireit.eu for further information.
      • If configured for your location, notes entered in your DMS in regards to the appointment and vehicle will now be displayed. For further information or to request its configuration contact us support@claireit.eu.
      • Prices can now be adjusted in any steps of the process.

For more info:

For more info: 

    • Snooze function - A new status was added called Done. Pin set with that status will not be displayed on the leads page by default unless when selected in filter status. It will also not be displayed on Active Snoozed Items History in the appointment details page.

For more info:

For more info:

For more info:

    • Warranty dashboard - 
      • A new column and filter for brands.
      • Filters for pin types and pin status will now allow multiple selection.
      • Location filter now has the option to select All locations.

For more info:

    • Reports - 
      • In location reports, a new report section was added called Snooze that contains an overview and graphs by department.
      • In dealer reports, a new report section was added called Snooze that contains an overview for each department.
      • In dealer reports, in the appointment section a new report called Leases overview was added and the report Location overview was improved.

For more info:

 

V7.14 Claire Update

Release date: April 18th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Customer communication - We are excited to announce that we have perfected a new tool that we have recently conceived called Desk Check-In. We trust that by adding this missing piece to our module, the beneficiaries will be able to reach a new level of transparency with their customers and help their team complete the journey with Claire toward a fully paperless process. The feature is so straightforward, with one simple click with Claire, you can share the data about an appointment on a paired tablet that was handed to your customer. The customer sees everything he/she would also see on a paper work-order, only digitally on a tablet and that can be then digitally sign it. Feel free to contact us at support@claireit.eu for further information.

For more info:

 

V7.13 Claire Update

Release date: March 17th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Leads dashboard - 
      • It is now separated into three types: Snoozed, Not Snoozed and Cars.
      • A new information was added, it provides the estimated date for the next maintenance of vehicles.
      • Export function is now enabled when only one location is selected.
      • The toggle button to filter deleted snoozed items is now removed. Deleted items can now be selected on the filter Snooze Status.

For more info:

    • Warranty dashboard - The toggle button to filter deleted pins is now removed. Deleted pins can now be selected on the filter Pin Status.

For more info:

    • Car details- A new information was added that gives the estimated date for the next maintenance for the vehicle.

For more info:

 

 

V7.12 Claire Update

Release date: February 21st , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Main Dashboard (Appointment list) - The status icon identifying WO that has been put on pause by the mechanic will no longer be displayed once the mechanic has resumed the check.

For more info:

 

V7.11 Claire Update

Release date: February 2nd , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Main Dashboard (Appointment list) - A new status icon will now be visible when a check has been put on pause by the mechanic.

For more info:

    • Appointment details page - It is now possible to opt to have a section that will list past critical and advised items from previous appointments that are not fixed and not snoozed for the vehicle. It will be displayed above the Important notes section. Simply contact us at support@claireit.eu to request its activation.

For more info:

For more info:

 

V7.10.41 Claire Update

Release date: January 6th , 2022

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Main Dashboard (Appointment list) - If date filter is set as today's date, the appointments that are set in the future with the status Car in shop will now be listed.

For more info:

 

2021 Updates

V7.10.40 Claire Update

Release date: December 15th , 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Create workorder page - you can now set an intervention as Approved or Not approved by a customer with a new thumbs up/down toggle added on the left of the 'Add intervention' button.

For more info:

    • Appointment details page - in the event timeline bar, you can now click an event that has a check# for the page to scroll down to that check.

For more info:

 

V7.10.39 Claire Update

Release date: November 11th , 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment detail page
      • In  the event bar, the number and name of the checklist will now be displayed. 
      • In the check header, the checklist number, mechanic name and timestamp will now be indicated.

For more info:

 

V7.10.38 Claire Update

Release date: October 21st , 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment detail page
      • It is now possible to opt to have the red thumb down by default on DMS intervention when the driver, contract or owner is a lease company. Simply contact us at support@claireit.eu to request its activation.
      • Appointment note will now get updated real time.

For more info:

For more info:

    • Customer Communication
      • When the driver, owner or contractor is indicated as being a lease company, two new functions can be activated. The first one in Setting to hide prices on interventions on all communication and the second in Check-in Services to hide services offered on the Online Check-in.
      • In Templates, a new placeholder is available to add the phone number of the receptionist who sent the communication.

For more info:

For more info:

 

V7.10.37 Claire Update

Release date: September 30th,  2021

 

This update is mostly about bug fixes and product stability. As always, if you experience any issue, do not hesitate to report it to support@claireit.eu.

 

V7.10.36 Claire Update

Release date: September 8th,  2021

 

This update is mostly about bug fixes and product stability. As always, if you experience any issue, do not hesitate to report it to support@claireit.eu.

 

V7.10.35 Claire Update

Release date: August 30th,  2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Daily car checks export - For those using an external analytical tool and interested in importing data regarding the car checks being done by their dealer/group locations, we now provide an export updated daily.  Simply contact us at support@claireit.eu to request its activation. Note that data will start to aggregate once this feature is enabled for your dealer/group, but historical data can be added upon request.
    • Appointment details - A new cancel button is now visible when the appointment status is New car. It will allow you to identify appointments that have been canceled and add a reason why. New reports on canceled appointments are also available. For locations that are using the online check-in, it can be used to prevent the communication from being sent.

For more info:

For more info:

    • Customers dashboard -  A new filter now allows you to list all lease companies and on the customer details a new identifier is now visible for them. Simply contact us at support@claireit.eu and we will investigate to see if your location can have this feature activated.

For more info:

    • Leads dashboard -  A new filter now allows you to list all leads related to a lease company or not. Simply contact us at support@claireit.eu and we will investigate to see if your location can have this feature activated.

For more info:

 

V7.10.34 Claire Update

Release date: August 4th,  2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • News -  Claire is now sharing the news feature to all his users. You can now publish your own news to your team, which will be displayed the next time they login or they can read them in the News page now accessible in the menu.

For more info:

    • WO Details page -
      • For locations that have CDK Cloud API configuration, Car in Shop status will now get automatically updated in Claire within minutes but as always the refresh button can be used to update it right away.
      • The appointment note will now indicate when it was last updated, and by whom.
      • In the Active Snoozed Items History, a counter will now show the total numbers of items.

For more info:

    • Lead dashboards -  When showing not snoozed items, we now see the mechanic note entered during car check for questions, and the description for interventions.

For more info:

 

V7.10.33 Claire Update

Release date: July 7, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Car details - Its design has been completely updated in order to greatly improve his overall readability.

For more info:

    • Snooze function -  A new field is now available to add a department to a snooze item.

For more info:

For more info:

    • Pin function -
      • When a pinned intervention is fixed by the mechanic, a new entry in the log will indicate it.
      • A print preview is now available, allowing you to print pin items with all its relevant details with or without the customer information.

For more info:

    • Customer communication - 
      • In Online Check-in and Diagnose Overview communications, the customer name field will now be visible only when the function is activated.
      • The style of certain placeholders can now be customized.
      • Customer communication agreements log was renamed, information displayed was also reorganized and now includes Repair overview.

For more info:

 

V7.10.32 Claire Update

Release date: June 16, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Lead and Warranty dashboards - Pagination was added.

For more info:

For more info:

    • Appointment detail page - 
      • A new button is now visible on the progress bar allowing the status to be changed  to Car in Shop.
      • Past snoozed items for the vehicle will now be listed above the Important notes section.
      • It's now possible to edit and delete notes, also called receptionist remarks.

For more info:

    • Customer communication - In Online Check-in and Diagnose Overview communications, a new field visible below the confirm button will allow the responder to enter his name before confirming the order.

For more info:

 

V7.10.31 Claire Update

Release date: May 27, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Lead Dashboard - 
      • A new filter was added, allowing you to list snoozed items that were deleted.
      • Location filter was improved.

For more info:

    • Warranty Dashboard - 
      • A new filter was added, allowing you to list pinned items that were deleted.
      • Location filter was aso improved.

For more info:

    • Pin function -The pin function 
      • All three pin types now have their own icon, allowing you to easily identify them on the main page (appointment list).
      • A new toggle button named Keep part, when enabled it will appear as a distinct note that will be visible on the tablet and desktop.
      • When Visible for important notes is enabled, the note will be visible under the related interventions/questions.
      • The overall layout of the Log history was improved.

For more info:

For more info:

    • Customer communication - Once an agreement from a communication is accepted, a note called Customer communication agreements log will now be displayed under the Important Items section on the appointment details page. By simply clicking on it, a new modal will appear that contains the details from each communication an agreement was accepted.

For more info:

 

V7.10.30 Claire Update

Release date: May 6, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • News - New information about Claire will now be displayed after logging in.
    • Lead Dashboard - 
      • A new column for status was added.
      • The overall layout of the filters was improved.

For more info:

    • Snooze function -The snoozed function was completely reworked to be aligned with its main purpose of creating and tracking opportunities. 
      • New layout to ease the collection and gathering of related data.
      • New field called status
      • A log history
      • It’s now possible to snooze DMS interventions

For more info:

For more info:

    • Appointment details page - Shopping cart notification has two new colors available for selection. This is allowing you to identify the different states of your process as you deem appropriate.

For more info:

For more info:

    • Customer communication module - New placeholders are available for templates that can be used to create a personalized email signature.
      • Receptionist name
      • URL of the receptionist picture
      • Location phone number

For more info:

 

V7.10.29 Claire Update

Release date: April 15, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Warranty Dashboard - This new tool allows you to manage information about items that have been pinned as warranty or recall. The data can be customized using the various filters while remaining interactive. This will empower you to monitor and analyze this important part of the after-sales.

For more info:

    • Pin function -The pin function was completely reworked to be aligned with the growing need of properly identifying items related to warranty or recall. 
      • New fields to ease the collection and gathering of related data.
      • Toggle buttons to let you choose to display or not the pinned item in the important section of the WO or on the tablet.
      • A log history to help you track the progress or/and any changes made.

 For more info:

    •  Profile page - In order to help you be always more efficient in your role. It is now possible to select a landing page between one of these 3 dashboards:
      • Main (Appointment list)
      • Leads
      • Warranty 

 For more info:

 

V7.10.28 Claire Update

Release date: March 24th, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • URL Handlers - Pages opened using any url handlers can now only be closed using the browser close tab button.
    • Appointment details page - Now if an appointment is indicated as internal, a new indicator will be visible next to the WO number.
    • Reports - Reports are being continuously improved, please feel free to contact us if you find any discrepancies, issues or recommendations at support@claireit.eu. 
      • For multiple locations reports, Location Overview and Locations commercial overview are now improved.

For more info:

    • Customer Communication - 
      • Online check-in communication is no longer showing a price if it's 0.00.
      • The field for setting the number of days prior for Online Check-in was moved to the setting page of Customers Communication.
      • A new placeholder for templates is now available, it has a single total for both scheduled services and new services accepted. 

For more info:

 

V7.10.27 Claire Update

Release date: March 4th, 2021

 

On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

 

    • Webhooks -  When a specific action or status update is performed in Claire, this new feature will allow you to trigger a web call to any of your pages or API endpoints. The appointment ID is then provided, enabling you, if needed, to pull it from our Public API.
    • URL Handlers - New url handlers were created, allowing you to directly open the details page for a specific vehicle or appointment in Claire
    • Leads page 
      • The export file now contains additional columns about the vehicles.
      • The export is now only available to authorised users.Your after-sales managers can provide access to specific users by contacting support@claireit.eu.

      For more info:

    • Reports - Reports are being continuously improved, please feel free to contact us if you find any discrepancies, issues or recommendations at support@claireit.eu.
      • Two new  location reports about communication Repair Overview were added.

For more info:

For more info:

    • DBB feature  - The storage location will now be visible on these pages: 
      • Appointment details page, it will now be visible under the tire element question on the right side of the section bar for tires in storage.
      • Car details page, It will now be visible on the tires section, next to the front and rear tires in storage.

For more info:

 

V7.10.26 Claire Update

Release date: February 10th, 2021

 

The version Claire 7.10.26 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Warranty manager role  - The users set with that role can now be assigned to specific makes, and based on the VIN# the appointments or related data will be visual for this user.
    • Appointment list page -
      • When changing the appointment date in Claire, the difference in number of days between the initial appointment date and the modified date will now be indicated next to the appointment date on the appointment list page.
      • If the appointment date in the DMS is changed, the dates will automatically be changed in Claire, if the new appointment is in the date range of importing data from the DMS.

For more info:

    • Create workorder page - 
      • Once a registration or a customer is entered, Find customer and Find car functionalities will get you the linked car or customer.
      • For locations that have CDK Cloud API configuration,  Find customer and Find car  will find the linked customers or cars from your DMS. Once the customer is selected, it will automatically pre fill the related data also from your DMS.

For more info:

    • Reports - 
      • It is now possible to filter by custom dates range and types.
      • Three new dealers reports and eight new location reports related to customer communication are now available.

For more info:

 

V7.10.25 Claire Update

Release date: January 20th, 2021

 

The version Claire 7.10.25 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • System tags  - These new tags will allow us to enable filtering options across various functionalities, and are already available in the Leads.
    • Warranty manager role  - The users set with that role can be given access to specific locations within multiple groups.
    • Leads page - It has now improved results by not showing items fixed on a next appointment. It’s also offering new functionalities:
      • A new snooze type is now available for Warranty.
      • Filter between a range of custom dates (ie From Jan 5 to Jan 10).
      • Filter by tags, allow you to get all items related to selected tags grouped together.
      • Export the result to an excel sheet that contains more information including  direct link to the related appointments in Claire.

For more info:

    • Users page - his new feature allows you to list all users for your dealer / location. Therefore keeping you up to date on who and how many users within your organisation are active or inactive and what are their roles.

For more info:

    • Customer communication - 
      • If the "Don't fix '' button for advised items was not activated for your location,  now when a customer doesn't select an option (Fix or Contact me) then on the appointment detail page, it will be clearly indicated not to fix these items.
      • Confirmation emails of the online check-in and diagnose overview can now contain a section for Scheduled services with their total.

For more info: 

 

2020 Updates

V7.10.24 Claire Update

Release date: December 30, 2020

 

The version Claire 7.10.24 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page 
      • If activated, an indicator will show who else has the same WO opened. In order to activate this feature, contact us at support@claireit.eu.

For more info:

    • Create workorder page  
      • It's now possible to indicate with a toggle button that the car is already in the shop when creating a WO directly in Claire.

For more info:

 

V7.10.23 Claire Update

Release date: December 10, 2020

 

The version Claire 7.10.23 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page 
      • In the checklist PDF, the overall display of the tire element question was improved.
      • For locations that have CDK Cloud API configuration,the Additional information field was removed from the Add intervention feature that allows you to add an initial intervention (Plus button in the green section) .

For more info:

    • Create workorder page  
      • For locations that have CDK Cloud API configuration,the Remark field was removed when adding an initial intervention.

For more info:

For more info:

    • Customer communication - 
      • Online check-in is not being sent for internal workorders.
      • Repair overview modal now shows the total price amount of items fixed by the mechanic.
      • Diagnose overview was reworked to make it more user friendly by separating critical and advised items into two sections and adding the "Don't fix"button.
      • If communication fails to be delivered, for example due to a wrong email address, it's now possible to resend it.
      • The overall display of tires was improved by adding the tire overview section.

For more info: 

 

V7.10.22 Claire Update

Release date: November 19, 2020

 

The version Claire 7.10.22 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page - We did some fine tuning on our new Checklist PDF. Here are the improvements:
      • Status icons are only displayed for items not fixed.
      • A new tire overview section was added.

For more info:

    • Leads page - The leads page lists all items that were found but not repaired for some reasons, thus giving you the tool to see the missed opportunities identified using the Claire process. Moreover, this feature allows you to organise and filter these lead chances of upselling your services.

For more info:

    • Customer communication - 
      • New test mode feature is allowing to test Online Check-in without disrupting your workflow.
      • If enabled, order confirmation email can now be sent to the customer after they approve the repair of an item through an Online check-in or Diagnose overview communication.

For more info: 

 

V7.10.21 Claire Update

Release date: October 28, 2020

 

The version Claire 7.10.21 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment details page 
      • Thanks to all the feedback received, the design of checklist’s PDF has been updated in hope to greatly improve his overall usability.
      • When the mouse hovers over the status bar,  expanded details will now show the name the corresponding status.
      • When a tires element question is performed, icons representing each season type now have a more distinct look.
      • For locations that have CDK Cloud API configuration, DMS interventions deleted in Claire will also be deleted in CDK.

For more info:

For more info:

    • Customer communication -  A new icon in the appointment list page will identify workorders for which the receptionist handled all Online Check-in’ responses.

For more info: 

 

V7.10.20 Claire Update

Release date: October 8, 2020

 

The version Claire 7.10.20 went live. On top of the ongoing work that our team is doing behind the scenes in preparation of upcoming functionalities, here are some improvements that we have worked on since the last release: 

    • Appointment list page - The help button was moved to the top right corner of the page.

For more info:

    • Appointment details page 
      • In the information section on the left side, a new field was added called First Registration and the pre-existing one about registration was renamed First Issue NL. These changes were made in order to make a differentiation between the first registration ever and the first registration in the Netherlands.
      • For location that have set up CDK configuration, in the data section, a new fied called Last DMS update was added to indicate the last  time this appointment’s data was updated (i.e. 5 minutes ago). A refresh button displayed next to this field will allow locations that are using CDK to update the data for this appointment. 

For more info:

    • Customer communication -  For the dealerships that have opted to take advantage of this module, here are some improvements:
      • A new overview button was created. Once a diagnose or repair overview report is opened by its recipient, a new button will become visible on the appointment details page. It will be visible on the left of the Customer Communication button. When clicked on, a new tab on your browser will open where you can view the latest customer communication sent in a read only mode at its latest state (responded or not).
      • On the Online Check-in Services page, the prices are now displayed on the right of the services.
      • On an updated Diagnose overview, your customer will receive the communication with his previous selections indicated. These pre-selected items will be in a read only format and they can only select an answer for newly added items.

For more info: 

 

V7.10.19 Claire Update

Release date: August  30th, 2020

 

The version Claire 7.10.19 went live. Here are some improvements that we have worked on since the last release:

    • Appointment details page 
      • Checklist PDF has a new look. We have redesigned it to be aligned with our latest module called Customer Communications. We really hope that you and your team will fancy this fresh new look.
      • On the side bar,  a new field called Scheduled-in was created.  It  will indicate  when the car is supposed to come to the shop. It's not visible for the moment unless the WO  was created manually. In the future, this new field will be rendered visible as DMS interfaces are progressively adjusted  to import the related data.
      • On the side bar, Return time is now named Scheduled-out.
      • Final remarks added by mechanics (if there are any) are now fully visible and identifiable under each checklist item.

For more info:

For more info:

    • Customer communication -  For the dealerships that have opted to take advantage of this module, here are some improvements:
      • The Emails Editor under the Templates section, where you configure the email communication, is now allowing you to add header images, logos and buttons. Moreover a new button on the page permits you to go back and forth between your code and the expected result. Explore your customization options or contact us at support@claireit.eu for any changes you wish to make.

For more info: 

 

V7.10.18 Claire Update

Release date: August  5th, 2020

 

The version Claire 7.10.18 went live. Here are the improvements that we have worked on since the last release: 

    • Appointment details page - Here are some improvements on that page:
      • Notes entered in Autoline are now visible for mechanics.
      • Connection to ICM is now available.

For more info:

    • Customer communication -  For the dealerships that have opted to take advantage of this module, here are some improvements:
      • Along with the design improvements, all three Customer communication’s pages have now a uniform look and feel.
      • "Optional choice" checkbox was added to the edit agreements page, to select whether the agreement is mandatory or not for the customer.
      • Also, there you can choose if you want to show the agreements on the Repair overview page, Online check-in page or both.

For more info: 

 

V7.10.16 Claire Update

Release date: July 1st, 2020

 

The version Claire 7.10.16 went live. Here are the improvements that we have worked on since the last release: 

    • Appointment details page - Here are some improvements on that page:
      • Enable pin and snooze buttons when appointment is in Car OK status and also when Quality control check is done.
      • Progress bar will display the name of the user when hovering over.
      • For locations using Autoline, notes entered in the DMS are now displayed on this page.

For more info:

    • Customer communication -  For the dealerships that have opted to take advantage of this module, here are some improvements:
      • It's no longer possible to download and delete videos directly from the customer communication's modal. 
      • It's now possible to send the Car ready report more than once.
      • For locations connected to CDK API, items from the online check-in tool will be converted to interventions in Claire and synchronized to the DMS via the CDK API after receptionist click's on the check-in item and then clicks convert to intervention.

For more info: 

 

V7.10.15 Claire Update

Release date: June 4, 2020

 

The version Claire 7.10.15 went live. Here are the improvements that we have worked on since the last release:

    • Appointment details page -  It is now allowed to edit mechanics remarks when appointment/workorder is in status Car OK.

    • Customer communication -  For the dealerships that have opted to take advantage of this module, here are some really exciting new developments that we have worked on:
      • A new tool called Online Check-In has been developed. It’s giving customers the opportunity, prior to their appointment, to review the agreed work. Moreover, the customer will be automatically offered additional services or promotions depending on the make of the car. When he comes to bring the car for check-in, he/she only needs to hand you the car key. 
      • In the window to send the Car control report, a new Preview button is available. It shows the preview of the car control report in a popup, then allowing it to be sent with the Send button . Also the items that the receptionist has selected when sending the Customer communication will be pre-selected for displaying on the Car control report. 
      • It's now possible to download the Car control report at any time after it was sent. Thanks to a PDF button that will now be displayed on the appointment detail page next to the "envelope" icon.

For more info:

 

V7.10.14 Claire Update

Release date: May 7th, 2020

 

The version Claire 7.10.14 went live. Here are the improvements that we have worked on since the last release:

    • Appointment list page-  A couple improvements happened on this page:
      • Your default display selection between appointment date/return time is now saved when using the same browser and remains saved until the time you clear the cache on it.
      • The display of the Adding appointment button has been improved.

        For more info: Enabling the return time option and Adding a workorder in Claire 

    • Appointment detail page- A couple improvements occurs on this page:
      • It's now possible to save price by simply clicking on the Enter button and to create a new row by using Shift+Enter.
      • It is no longer possible to modify price or add intervention once the appointment has reached the Car ready status.

        For more info: Using the dashboard (workorder)

    • DMS Connection  - It is now allowing new elements of information to be updated once the work has begun. Here are the items that can now be updated out of your DMS once an appointment/workorder is in progress:
      • Return time date
      • Email address
      • Phone number
      • If customer is waiting on site (Coffee cup)
    • Customer communication -  Several improvements have been realized on this feature. Here is a list of them:
      • New welcome screen for the Car ready report.
      • Customer communication web page is now available as read-only after order has been confirmed by customer.
      • Allowing the receptionist to manually enter a custom email on the customer communication screen.
      • Customer communication screen total price is now showing the total price for interventions and items that have been selected as visible (green eye) for the customer.

 

 

V7.10.13 Claire Update

Release date: April 8, 2020

 

The version Claire 7.10.13 is now live. Here are the improvements that we worked on since the last release:

    • Appointment list page - A new feature accessible on the appointment list page gives users access to Claire’s help center and enables them to search articles it contains. Further, its ticket section makes it convenient for them to create support tickets and view closed ones.

For more info, see 

    • Question functions -  It is now possible to activate an option on a question that allows it to be duplicated by mechanics when they need to.

For more info, see 

    • QR login feature -  A QR code is now available on the login page. It allows mechanics to access appointments on a diagnostic laptop. It makes it easy and convenient for them to attach a diagnostic report to an appointment.

For more info, see 

    • Customer communication -  Once the car is ready, a report will now be available to be communicated to the customer. This allows the customer to review all work that has been done on the vehicle.

For more info, see  

 

V7.10.12 Claire Update

Release date: March 12, 2020

 

The version Claire 7.10.12 is now live. Here are the improvements that we worked on since the last release:

    • Appointment list page - Recurring car and pinned item filters are added to appointments list and dollar filter is now showing appointments for which dollar icon is not activated. 

For more info, see Using icons filters

    • VAT option -  It is now possible to edit the including VAT price field on the appointment detail page.

For more info, see Enabling the VAT option

    • Customer communication -  Editing question items on customer communication modal is now disabled and replacement tires are now displayed on customer communication page.

For more info, see 

    • IP Security login -  Dealer admins can add on location level an IP address, so location users can access Claire only from that specific address.

For more info, see  Activating IP security

 

V7.10.11 Claire Update

Release date: February 19, 2020

The version Claire 7.10.11 went live. Here are the improvements that we worked on since the last release:

    • Appointment page -  Upon request, it's now possible to choose a defaulted view between: Driver, Owner or contractor name on the appointments page (workorder/appointment list).

    • Supervisor role - Allowing  users with this role to upload attachment files on the appointment detail page. 

For more info, see Adding a file

    • Customer communication -  Optimization of the customer communication webpage.

For more info, see Customer Communication pages

    • URL handler -  Opening an appointment using a specified URL.

 

V7.10.10 Claire Update

Today the version Claire 7.10.10 went live. Here a overview of the items we worked on:

    • Dealer admin accounts have the possibility to add extra questions to existing checklists. 

           For more info, see Adding questions to a default dealer checklist

    • The possibility to add external files in the car detail page.

          For more info, see Reading car details

    • Display prices including or excluding VAT on appointment detail and customer communication page.

          For more info, see Enabling the VAT option

    • Filter and display appointments on main page by using star, dollar or cart filter button.

           For more info, see  Using the three icons filter

 

Older Updates

V7.10.9 Claire Update

Various functionalities have been updated with the release of the new Claire version 7.10.9. It is now possible for dealer admin accounts to delete checks made and the standard login language is now based on the language settings of your browser. Below we have listed the updates for you:

    • Dealer admin accounts have the option to delete checks.

For more info, see 

    • The standard login language is now based on the language settings of the browser.

For more info, see 

    • Downloaded photos, videos and files from the work order are given a shortened file name.

For more info, see 

 

7.10.6 Claire Update

Tasks we worked on:

    • Adding notes at appointment detail page.For more info, see 

 

7.10.4 Claire Update

Tasks we worked on: 

    • Show/Hide Interventions on PDF report

For more info, see 

 

7.9.3 Claire Update

Tasks we worked on:

    • Language dropdown on login page
    • Car plates color

 

7.9.2 Claire Update

Tasks we worked on:

    • Support icon replacement
    • Recurring repair indicator

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