Claire klantcommunicatie module
Claire’s
customer communication module makes it easy to digitally inform customers about
their workshop appointments. This not only increases customer satisfaction, but
also reduces workload on the front desk.
With this
module, you can:
1. Allow
customers to check in online in advance
2. Let the
customer digitally sign for the scheduled work via the front desk check-in
3. Send
a diagnosis overview (quotation) via Claire
4. Share a
repair overview with the customer
Online
check-in
A few days
before the appointment, the customer automatically receives an email with a
link to the online check-in. This email can be styled to match your company’s
branding and contains all the information about the appointment, including an
overview of the scheduled work. Through the online check-in, the customer can
easily select additional services and add comments. Accepted services and
comments are automatically forwarded to Claire as action points for the front
desk, ensuring the workshop visit is as well prepared as possible.
This is how accepted additional services and customer
comments from the online check-in are displayed in the workorder:
Desk check-in
On the day of the appointment, the customer can digitally
sign for the scheduled work using the front desk check-in tablet. This enables
a fully digital workflow.
Sending a diagnose overview (quotation)
If the mechanic detects additional work needed on the
vehicle, a quotation can be created directly in Claire and sent digitally to
the customer — via email or SMS and styled in your own branding. The customer
can then easily approve the additional work online. Once the customer approves
or declines the extra work, the work order is automatically updated with a new
status. A green (approved) or red (declined) customer icon will appear next to
each intervention, showing exactly which tasks the customer has agreed to.
The receptionist only needs to confirm the approved tasks
using the thumbs-up icon. This way, the mechanic immediately knows which
additional tasks they are allowed to carry out.
Repair overview
After all repairs have been completed, you can digitally
send the customer a repair overview. This overview shows which work has been
carried out, what additional issues were found, and which parts of the car have
been checked. Additionally, you can easily attach an invoice to the repair
overview directly from Claire.
Front desk check-out
If desired, you can use the front desk check-out. This
allows the customer to sign off on the completed work via the tablet when
picking up their car.
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