Reviewing the tyre element question in the customer communication module

Reviewing the tyre element question in the customer communication module

 are very similar to other questions. You still have change the eye icon to green in order for the customer to see them.  

 

 

Afbeelding met tekst, schermopname, software, Computerpictogram

Door AI gegenereerde inhoud is mogelijk onjuist.

 

If you are proposing replacement tyres, on the customer webpage
, the client is only able to make one selection to Mount per tyre.  The other types of tyres proposed will be automatically be updated as Decline so it's not possible for the client to select more than one replacement per tire. Once the customer has responded, you can simply align the thumbs up and thumbs down to the client's responses. 

 

 

Note: If you are not proposing replacement tyres to the client, the client still have the same options: Fix this itemDon't fix this item or Contact me

Afbeelding met tekst, schermopname, software, nummer

Door AI gegenereerde inhoud is mogelijk onjuist.


    • Related Articles

    • Reviewing the Customer Communication log

      Purpose This feature is part with the Customer Communication, it allows you to review the details on the agreements that was set by your location that were accepted on communications by your client. Accessing Once a communication sent, a note called ...
    • Setting up the customer communication module

      Editing default customer communication email template Step 1 In the hamburger menu, under the customer comm section click Templates. Step 2 Select the template you want to modify. Step 3 From this screen you can modify the text. Note that any text ...
    • Introduction to the Customer Communication module

      Purpose In 2019, Claire has begun to develop a module called Customer Communication module to complement the Claire process. It allows clear and transparent communication with your customer. Being a digital way of communication, it creates the ...
    • Using customer communication

      This feature allows you to communicate to your customer details about the interventions directly from Claire in the form of an email. Inversely, the customer is able to communicate their decisions back to you, thanks to Claire's customer ...
    • Interacting with DBB (V8)

      When a workorder is being created in Claire (through your DMS or directly in Claire), this feature will automatically synchronise the information about the tires, making the tire element question accurate and easily update information on which set of ...