Introduction

Claire, with the use of the Customer Communication module, allows you to easily and efficiently inform your clients and involve them in the Claire process. One of the options is the Diagnosis Report, which gives customers a clear insight into the results of an inspection. The customer can view this report online through a personal link based on a token ("token-based authentication") which is sent by email / text message / whatsapp.

Safety Guarantee

Because the report contains personal information it is handled carefully and several important measures have been taken to prevent abuse:

1. The connection between the Claire server and the customer's browser is encrypted, when a customer opens the link no one else can intercept any data.
2. The report link is unique, and because of the length the odds of it being cracked or guessed are astronomically small.
3. The report itself does not contain any sensitive data, only basic contact information.

This method of sharing has been chosen because sharing a link is less error-sensitive than creating and maintaining an account and password. An attacker would require access to the customer's email account to view the report, in which case an account and password would be obsolete as well. Token-based authentication is used by many online services, stores and other companies because of it's simplicity and security.