Accessing help articles and submitting support tickets

Purpose: 

Claire has a feature that gives you access to articles coming directly from our help center without leaving the application, and also allows you to quickly raise a support ticket(s). 

Location:

You can find that feature in the shape of question mark in the top right corner of  the start-up page (appointments/workorders list): 

 

 

Help Center section:

To find additional information about Claire:

1. Simply click the help button at the bottom left of the feature section
2. Click the magnifier
3. Enter in the search field the info you are looking 

 

At bottom of the article, you have different options such as:

• Searching articles with similar tags
• Seeing when the article was updated
• Voting if it was helpful or not
• Submitting a ticket
• Viewing related articles

 

Accessing the help center page:

An icon located on the top right of every articles allows you to open the article directly on our help center page by simply clicking on it:

 

Help center page:

 

 

Tickets section:

Submitting a support ticket

Step 1:

Go to the Tickets section, then click Add Ticket:

 

Step 2:

Under Department, select Support @ Claire IT. Once you have completed Subject and Description, click on the blue button named Submit.

 

Step 3:

You will receive a response by email and your ticket will be updated. To view it, go to the Open section and click on the ticket. 

Step 4:

To enlarge the response, click the button with three dots.

Step 5:

The response will be enlarged, you can see the entire message by scrolling up and down.

Step 6:

In order to reply, simply click Reply at the bottom of the response.

Step 7:

You can review closed ticket by clicking on them in the Closed section.

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